Privacy Policy
This Privacy Policy explains how PM Local Market (“we”, “us”, “our”) collects, uses and protects your personal information when you use our website, our WhatsApp service or any related service (together, the “Service”). By using the Service you agree to this policy.
1. Information we collect
- Contact details: your name, mobile number, PIN code, delivery address and email address.
- Account and login data: your mobile number and one-time passwords (OTP) used to log in.
- Shop details (for shopkeepers): shop name, address, category, products, prices, images and payment details you choose to share, such as a UPI ID.
- Agent details (for agents): name, mobile number, area PIN code, UPI ID for commission payouts, and a record of your acceptance of the Agent terms (including time and device/IP information).
- Orders and messages: your orders, cart, and messages you send to our WhatsApp service.
- Technical data: basic device, browser and usage information needed to run and secure the Service.
2. How we use your information
- To create and manage your account and log you in using OTP.
- To show you nearby shops and products and to process orders.
- To send service messages such as OTPs, order updates and payment or subscription reminders.
- To pay agent commissions and keep records of shop registrations.
- To prevent fraud and misuse, keep the Service secure, and comply with the law.
- To improve the Service and answer your questions.
3. WhatsApp and messages
We communicate with you through WhatsApp using your mobile number. Messages are delivered through WhatsApp’s platform, which is operated by Meta and has its own privacy practices. We only send you messages that relate to the Service.
4. Who we share information with
- Shops and delivery partners: when you place an order, we share the details needed to complete it (such as your name, mobile number and delivery address).
- Service providers: companies that help us run the Service, such as cloud hosting and database providers (for example Google Firebase) and messaging providers (for example WhatsApp/Meta).
- Authorities: where required by law, court order or a lawful request from a government authority.
We do not sell your personal information.
5. How long we keep information
We keep your information for as long as your account is active or as needed to provide the Service, meet legal and accounting obligations, resolve disputes and enforce our terms. When it is no longer needed, we delete or anonymise it.
6. Security
We use reasonable technical and organisational measures to protect your information, including access controls and encrypted connections. No system is completely secure, so we cannot guarantee absolute security.
7. Your choices and rights
You may ask us to access, correct or delete your personal information, or to stop sending you non-essential messages, by emailing pmlocalmarket@gmail.com. We will respond as required by applicable Indian law. Some information may need to be kept for legal or fraud-prevention reasons.
8. Children
The Service is not intended for children under 18 and we do not knowingly collect personal information from them. If you believe a child has given us information, please contact us and we will delete it.
9. Changes to this policy
We may update this policy from time to time. The latest version will always be on this page with its update date.
10. Contact
PM Local Market, House No. 350, Ward No. 16, Killa Mohola, Bahadurgarh, Jhajjar, Haryana 124507, India
Email: pmlocalmarket@gmail.com · Phone: +91 98130 86841